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United’s PR Has Been Grounded (Sorry, “Re-Accommodated”)

Re-accommodate?

That word should be discussed in every communications class in every college this week. Everybody has seen the shocking video of a passenger, who bought a ticket like you and I would for a flight, aggressively and violently removed from his seat on a United Airlines flight while preparing to take off from Chicago’s O’Hare International Airport to make room for a United Airlines employee. However, what was almost equally as disturbing as the incident was the response from United Airlines. Among the many curious phrases used, the one that elevated above the rest was “re-accommodate.”

That tone-deaf sentiment, rightly so, sent people’s reactions to this situation to levels of anger they didn’t imagine was even possible.

Re-accommodate!

Once again, a leader of a major institution proves to be detached from reality. Many have said that major institutions are failing. False. People leading major institutions are failing. Institutions have always existed and will always exist in some form or another. Institutions are constants. People are the variables. And United Airlines CEO Oscar Muñoz (and his PR team) are the latest examples of this modern societal problem. What’s more is that people in high positions of authority don’t seem to realize that while their power may remain above ours, the checks and balances on them, through social media and major influencers on TV, is flatter than its ever been.

The outrage from the United Airlines disgraceful act of aggression is actually an extension of the populist rage engulfing the world. No, this populist anger is not directly tied to anything Donald Trump or Nigel Farage. Instead, this populist anger rises above to something very non-partisan. People in all ideological corners are beyond exhausted with leaders in high authority not listening to them, being tone-deaf and, quite frankly, reacting with no elementary sense of right and wrong.

The crisis management by United Airlines perfectly illustrated how everyone (yes, everyone) is fed up with this lack of responsibility nonsense.

Look at that, United Airlines united us after all.

You tell me who won the PR battle here: United Airlines or Jimmy Kimmel/America?

Golfing in Brazil

Nike

Nike (click the image for a larger view)

4 years ago, the Americans paraded around South Africa in a beauty pageant sash. This year, it’s a golf shirt/polo shirt (whichever you prefer). I want to offer a special congratulations to the entire Creative Department for the USMNT Soccer Jerseys and Uniforms at Nike for (again) successfully implementing that rare business plan centered on the premise of designing bland/unimaginative/terrible-looking jerseys that will sell like the complete opposite of something that sells like crazy.

With the biggest window for American commerce to soccer (which only presents itself every 4 years, mind you), Nike has again managed to design the most confusingly bizarre, plain-looking jerseys with the best colors and creative opportunities at their fingertips in red, white and blue, coupled with America’s amazingly inspiring history.

Nike has the vivid colors of red and blue at their disposal and they chose all white. The jerseys don’t need to be loud, but there are infinite possibilities regarding attractive color combinations and sharp designs for a quintessential American look that projects belief, talent and relentless heart (the collar should, without question, be blue by the way).

Is this uniform supposed to symbolize the vanilla and often predictable and mundane ball movement of the USMNT players on the field? If so, then maybe this uniform works.

Where is the creativity from the red and white striped-“Waldo” jerseys?

The premiere of the 2014 World Cup jerseys/uniforms for the United States could not have demonstrated less creativity or fewer instances of inspiring imagination on the part of Nike.

Interestingly, Nike has proven that simplicity can certainly work (see the new oranje Dutch 2014 World Cup jersey/uniform), but it has also proven the opposite (see the American 2014 World Cup jersey/uniform).

Nike had 4 years…4 years. It’s almost unbelievable.

Usually the terms “cash cow” and “soccer” don’t joyfully collide in the United States…and sadly, after this recent jersey/uniform reveal, they still won’t.

Yes, heat will be at least some issue and white is the best color to combat heat. But that’s no excuse for what Nike ultimately and willfully designed. Plus, the heat will not be the determining factor for the USMNT in Brazil. It just won’t. A darker jersey will not prevent them or be the deciding reason for why the USMNT may not progress out of their very difficult group.

Where’s Waldo?

Hopefully in Brazil this summer!

P.S. I had a jersey idea about a year and a half ago…