New Year’s Eve is upon us.

2016 was a roller coaster year, filled with ups and downs that, at times, changed on a daily basis. Coupled with the occasional (and necessary!) look back at nostalgia, whether it be last month, last year, 5, 10, 20 or more years ago, life is a future-looking endeavor. Tomorrow is a new day. It just so happens that tomorrow’s tomorrow will ring in a brand new year:

2017.

Along with remembering and building on your successes in 2016, also take the opportunity of a new year to recall your shortcomings and to not let people walk all over you if you happen to have a personable demeanor. Instead, make the necessary pivot without losing your core character and run your life like a, what’s the word?

What do I mean? Jim Halpert, help me out.

Service with a smile.